Here, we accumulated the 5 best live chat software that you can choose for your business. Why Live Chat Software is important for your business? Nowadays, no one wants to wait for hours to get an email response or don’t like to pick up the phone calls, that’s why live chat software is very important for the businesses. By using live chat on your website, you can connect with the visitors in real-time. Benefits of live chat software:
Uncovers more leadsIncreases more salesSolves customer queries in real-timeAnticipates customer needsIncreases customer satisfaction
And all we know satisfied customers are happier customers or happier customers are a loyal one.
1. Sendinblue Live Chat
As we all know that Sendinblue is one of the best email marketing services available in the market. But now they are offering live chat services as well. All you have to do is just configured your chat box and company profile under your Sendinblue account and then copy the code snippet and paste it into the header of your WordPress site then you can start chatting with your website visitors right away.
What are the best features?
This service provides all the marketing tools in a single packet with email & SMS marketing, CRM, landing pages, and a lot more. All these tools will help you to convert your website visitors into paying customers.To optimize the response time, you can assign the conversation to different agents the results your customers will get an instant answer to their questions.Connect with the visitors in real-time, direct from your Sendinblue chat account. Moreover, you can able to see that on which page of the site the visitor is on. This way you can save your time and customers’ time as well.It has inbuilt email marketing integration, SMS marketing, list segmentation, complete marketing automation, re-targeting for Facebook ads, and much more.
Price
Sendinblue offers various pricing plans, but you will have to get their Premium plan to avail of the chat feature. The premium plan would cost you $66/mo ($59.40 with annual payment) for up to 10 team members. Along with it, you can benefit of email marketing and marketing automation services as well.
2. LiveChat
LiveChat is the most popular 360 customer support service that automates your workflow and increases your sales by solving customers’ queries instantly.
What are the best features?
LiveChat is the fastest medium to connect with your visitors in real-time to assist them when they need any kind of help. This way you can speed up your support system and higher your product sales.The software ensures that your data keep safe and secure. LiveChat server is encrypted with 256bit SSL protocol for both agents and customers as well. Customize the look and style of your chat widget according to your website’s design. Additionally, you can customize each agent profile such as name, title, profile picture, department and more.It provides a general overview and deep insight into chat and agent activity to improve customer service.
Price
LiveChat is a perfect live chat solution for small to big companies. It comes with 14 days of free trial so you can try and test the feature before you buy it.
Starter – The starter plan will cost you $19/ month ($16 with annual payment ) where you will get unlimited agent accounts, 60-days chat history, basic widget customization, ticketing system, data security and a lot more.Team – It costs you $39/mo ($33 with annual payment) for Unlimited agent accounts, unlimited chat history, full widget customization, ticketing system, data security, basic reporting, agent groups, multiple brandings and much more.Business – This is the most popular plan which costs you $59/mo ($50 with annual payment) and includes all the team plan features plus, advanced reporting, staffing prediction, work scheduler and more.Enterprise – The plan comes with advanced features like dedicated account manager, product training, software engineer support, security assistance, Single Sign-On (SSO), etc. To know the pricing quote, you have to contact them.
3. Olark
Olark is the most popular live chat solution for all sizes of businesses. It is simple & easy to use software. All you have to do is just copy & paste a code snippet into your child theme or WordPress sidebar widget to embed it into your site.
What are the best features?
Olark can be connected with the application you love like Salesforce, Hubspot, or MailChimp. They also offered live chat plugin for eCommerce platforms such as Shopify, WordPress, Magento, and BigCommerce.To automate your workflow you can generate canned responses for frequently asked questions.By creating your unique forms, you can collect visitors information like name, email address, team size, product preferences or problem type before initiate the chat.Get live chat report in real-time for analysis the customer satisfaction, agent activity, and chat volume. Or you can also get these metrics straight to your inbox.
Price
Olark offers both monthly and yearly plans. All plans consist of the core features of the software.
Monthly – For a monthly plan, you have to pay $17 per agent per month.Yearly – In a yearly plan, you would be charged $15 per agent per month. In the yearly plan, you can save $24 per agent per month.2 Years – If you get a 2-year subscription then you would be charged $12 per agent per month and can save $60 per agent per month.
4. Intercom
Intercom is another live chat solution that provides a complete customizable messaging suite to its customers. This software is trusted by 30,000+ world’s most powerful big companies.
What are the best features?
Intercom’s smart automation and self-service feature give your customers an instant and accurate answer 24/7 even when your teams are offline.With it, you can give a product tour to the customer directly from the conversation that will help customer to know everything about the product.Business messenger allows you to connect with the customer personally which ultimately increases your sales growth. Its chatbot collects lead on your website 27*7 hours, forward them to sales representatives. In addition, they book demos when support team is not available.
Price
Intercom customer support solution has three pricing plans. Each plan offers 14 days free trial.
Essential – This plan will cost you $38/mo to provide support from multiple channels.Pro – Under the plan, you would be charged $78/mo for all Essential plan features, 170+ apps integration, Messenger visibility and more.Premium – In this plan, you will get access advanced workflows and concierge services along with all the pro and essentials plan features. To know the pricing, you need to contact them.
The full suite also offers 3 pricing plans namely Essential (cost $87/mo), Pro (cost $153/mo) and Premium plan that you can select according to your business need.
5. Zendesk Chat (Zopim)
Zendesk is one of the most popular live chat software for a WordPress site that allows you to reach out to the customer before they have any queries related to your products.
What are the best features?
Zendesk can be connected with any CMS such as WordPress, Magento, Shopify, Wix, Joomla, Drupal, Prestashop, SquareSpace, Prestashop, and more.With Zendesk, you can track chat volume, visitor experience, agent productivity in real-time. These metrics will help you to provide customer satisfaction.Zendesk allows you to share a file, screenshot, a product guide, and animated GIF with the customer directly from the chat box.By using the pre-chat form, you can ask visitors for their contact details like name email address before starting a chat with them.
Price
Lite – This is the free plan where one can manage 1 concurrent chat, 30 days chat history and chat ratings.Team – It will charge you $14 per agent/per month and you will get Lite plan features plus unlimited chats, 2 triggers, 2 departments, Zendesk Message, widget customization, public apps (requires Support), and more.Professional – This plan will cost you $29 per agent/per month for Team plan features plus unlimited triggers, unlimited departments, operating hours, chat and agent reports, conversion tracking, and a lot more.Enterprise – Under the plan, you have to pay $5 per agent per month and you will get Professional plan features plus widget unbranding, real-time monitor, roles and permissions, skills-based routing, web SDK, 24/7 live chat support
Conclusion
We hope this blog will help you to find the best live chat software for your WordPress site. Above mentioned, some live chat services offers a free trial or request a demo option. So, if you are still confused, give them a try and get the best live chat solution which perfects for your business needs and requirements.
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